We understand that there are times when families have concerns. We always seek to address these in an open and transparent way, and consider informal resolutions.

In the event that you feel you need to make a formal complaint, please see our attached complaints policy and complete the form as part of this process.

Please also consider our policy on how we manage serial and unreasonable complaints.

Wolverdene operates a zero tolerance approach to abuse from parents and customers, details of which are also found below in our policy on Unacceptable Actions by Parents and Customers